5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing quality management processes.
Safety guard businesses are unlike any seller that a property manager usually hires. If you employ a painter, you can see whether they do their tasks by taking a look at the walls. But when you employ a security guard business, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it’s important to implement a method of verification and quality management to make sure that issues associated with the lack of doing these tasks do not start to happen.
In this guide we’ll discuss five (5) simple actions to improving your security guard service and attaining everything you picture as your perfect keyholding company london.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and inquire does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to screen whether the guard is a good fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a good deal about what to expect from that guard and it gives you a chance to ask another guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces every guard to the business itself, in several circumstances the guard’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Just how long is each officer trained?
• Just how long does the security firm double lender?
Determine the answer to each of these questions and be sure that they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes into preparing a guard to work in your property.
Review Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are on your property. These tracking systems allow the security guard business to track the time and log the activity of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.